Pricing
If you see our product listings and break out, we're extremely competitive per dollar value. We plan to keep our prices appealing while providing a great product.
Shipping
We offer free USA shipping for our playmats. Once an order is placed, please give us 2-5 business days to process and ship your order. Standard transit times will apply. International shipping is not covered by us. VAT/Local taxes are to be covered by international buyers (if any, PLEASE CHECK YOUR SPAM AS YOUR ORDER IS IN TRANSIT). Some of our other products do not qualify for free shipping at this time. Please choose the correct shipping profile to avoid additional shipping charges if you wish to order different products as they are available. We have a flat rate for international shipping that covers a few times. Sometimes, postage will cost more for the buyer if the order exceeds certain limits. We will contact you if this is the case requiring the balance cost of shipping, if any.
If we get to day 4-5 in order fulfilfment, we sometimes then ship your order priority at no cost. Larger orders are put last in line unfortunately, but also sometimes get free priority shipping to accomodate for the time wait. Not too bad of trade right? (:
UPDATE APRIL 2025: INTERNATIONAL SHIPPING IS NOT AVAILABLE UNTIL FURTHER NOTICE
UPDATE JULY 2025: INTERNATIONAL SHIPPING RESUMES
** PLEASE CHECK YOUR SPAM FOLDER FOR ANY SHIPPING EMAILS **
Warranty / Returns / Refunds
All sales are final. No warranties implied due to immediate wear and tear with our products. We encourage you to watch review videos and read our product descriptions before purchasing with us or at your local retailer (if any). We want you to be sure our products are for you! Our playmats are a full cut & sew operation, we won't accept returns if there is no defect to the products you ordered. We are also not responsible for theft after delivery or bad addresses. We do offer a 5-day return window if there is a issue with quality control. Please contact us if there is an issue with your order and we will make it right. Once the return is received and inspected, we will issue a replacement if any or refund your order. If a mat is replaced, it does not negatively affect production runs as the replaced mat will be scrapped. Ink bond / resilience is dependent on many factors. You acknowledge that screened ink is not a permanent bond. Some inks/pigments adhere better to certain fabrics and is different everytime. No playmat is identical production wise. Sometimes, we improve ink bond due to new screening methods / additives and future prints are improved, but this isn't guaranteed. Ink chemistry is constantly changing due to commercial use and has changed within the last 20 years. Please contact us for more information to resolve any concerns regarding your order or answer any questions before purchasing.
Auto Refunds At Checkout / After Placing An Order
If billing zipcodes do not match when processig an order, your order may get auto cancelled. This is most common with Apply Pay on Mobile. There are also security measures that both Big Cartel and Stripe take when verifying info that can cause a rejected order. Sometimes your account where payment was made shows a deducted transaction when this occurs, but these charges are temporary and get auto-refunded. We do not capture payment but we can see this activity. To confirm your order has been placed, you should receive an "Order Number" beginning with "#". Contact us so we can manually check if we received an order from you and so we can provide addtional information.
Black Friday / Cyber Monday
We do take part in heavy discounts yearly! You can wait until these sales drop, but we cannot promise availability as the inventory for these sales are picked from shop or expo/event boxes (aka backstock). They are not reprints. Also, some mats may not be received with card slips during these sales.
Legacy Duelist Series
- Entries are non-refundable / transferable.
- If an entry item is included, it will not be shipped. You must attend to obtain these items at no extra cost.
- Taking advantage of entries will subject anyone to Event / IP Ban.
- Chargebacks will will subject anyone to Event / IP Ban.
- Credit Promo Codes are no longer being provided since March 2026.